There are a number of occasions where you may need to make formal contact with someone by writing.  You may be applying for a job, making a complaint, replying to a formal letter or requesting additional information or clarity on an issue. Below is a guide on how you can structure your letter.



Additionally aim to keep the language in your letter clear and objective.  Avoid making personal remarks or judgements.  If you do need to share how an experience left you feeling own those views using first person pronouns such as 'I' or 'we', if you are writing on behalf of yourself and another person or group of people.